Patient-Centered Communication Training

Better conversations.
Healthier smiles.

We train oral health professionals in patient-centered communication — so patients understand, engage, and change their oral health behaviour for good. Evidence-based materials, multilingual tools, and AI-powered follow-up.

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Dentist with patient
Dental professional
Patient education
Dental care
😀
68% behaviour change
avg. after 3 months
3.5B
People with untreated oral disease
WHO 2022
3
Focus countries
NL · IN · US
6+
Languages supported
NL · HI · TA · EN · ES · MR
68%
Average behaviour improvement
After 3 months · pilot data
Our mission

Improving Oral Health Through Patient-Centered Communication

PCC Training bridges the gap between dental professionals and their patients using evidence-based content, multilingual tools, and AI-assisted tracking.

Train professionals

Train professionals

Evidence-based materials in multiple formats and languages, created by dentists and students.

Reach patients

Reach patients

Culturally adapted content patients genuinely understand and use to change behaviour.

Measure change

Measure change

AI-powered dashboards let clinicians track patient behaviour and see what communication works.

Build knowledge

Build knowledge

Consented health data builds a global oral health database to inform research and policy.

How it works

The patient journey

From first visit to lasting behaviour change. Click any step or press auto-play.

Step 1 of 6

Clinic visit

The clinician selects a brochure or animation from the PCC library — translated to the patient's language. A visual-first leaflet makes post-treatment instructions clear from day one.

🦷 In-chair📄 Brochure🎬 Animation
Brochure — Hoe poets u uw tanden goed?
🦷 Goede poetstechniek
2 min poetsen
🔄
Kleine cirkels
🦴
Zachte borstel
📅
2x per dag
🇳🇱 🇮🇳 🇺🇸 · AI translated
Step 2 of 6

Material shared via WhatsApp

Within 24 hours, the patient receives a WhatsApp message with their brochure and a knowledge quiz. The dashboard logs the share automatically.

📱 WhatsApp📱 SMS🤖 Auto-sent
🦷
PCC Dental Care
online
Hi Anita 👋 Here is your brushing guide + a quick quiz!
14:02 ✓✓
📎 Poetsgids-Anita.pdf
14:02 ✓✓
Dank je! 😊
14:08 ✓✓
Step 3 of 6

Patient takes knowledge quiz

After reading, the patient answers 3 quick questions to confirm understanding. Incorrect answers show a simplified explanation. Quiz results flow into the clinician dashboard.

🧠 3 questions📊 Feeds dashboard
Knowledge check · Q2 of 3
How often should you floss to prevent gum disease?
✅ Once a day, before bed
◯ Only when food is stuck
◯ Once a week is enough
✓ Correct! Daily flossing removes plaque where brushing can't reach.
2/3 correct so far
Step 4 of 6

AI behaviour nudges

AI-timed reminders check in at day 3, 7 and 30 with personalised tips. Frequency adapts to engagement — less active patients receive more touchpoints.

🤖 AI-timed📅 Day 3, 7, 30
🦷
PCC Dental Care
Day 7 check-in
Hi Anita! A week in 🎉 How is the brushing routine going?
10:00 ✓✓
Gaat super! Gebruik nu de timer 💪
10:14 ✓✓
Great! Here is this week's flossing tip 🗎 45 sec read
10:14 ✓✓
Step 5 of 6

Dashboard — progress tracked

The clinician sees quiz scores, engagement, and AI coaching tips before each visit — without any manual data entry.

📊 Live dashboard🤖 AI insights
PCC Clinic PortalBeta
Anita de Vries — 30 day progress
80%
Quiz score
3/3
Check-ins
↑↑
Improving
💡 AI insight
Patient responds well to visual formats. Try the animation for periodontitis education next visit.
DateMaterialStatus
9 JunBrushing guideDone
2 JunGum diseaseDone
Step 6 of 6

Next visit — cycle complete

The next appointment starts informed. Clinician and patient see the progress made. The cycle begins again — building on real data, not guesswork.

✅ Full cycle📉 Outcome data
🎉
Cycle complete
This patient has a full engagement history. The next visit starts with context.
Quiz completion100%
Check-ins done3/3
Compliance rate↑ 71%
Use cases

Real impact, real results

Dental clinic Netherlands
🇳🇱 Netherlands
Private clinic · Groningen

Compliance up 33 percentage points

WhatsApp follow-up and knowledge quiz turned one-time instructions into lasting habits.

38→71%
Compliance
6 mo
To results
Dental school India
🇮🇳 India
Dental school · Mangalore

Students create content and learn while doing

48 students built patient materials in Hindi, Kannada, English. Patient satisfaction +32%.

+32%
Satisfaction
48
Trained
Community health USA
🇺🇸 USA
Public health NGO · Chicago

Spanish materials in a day, follow-up +58%

14 brochures AI-translated to plain Spanish. SMS follow-up boosted return appointments.

+58%
Follow-up
14
Translated
School programme Amsterdam
🇳🇱 Netherlands
Municipality · Amsterdam

18 schools, 61% parent engagement

ZonMw-funded pilot. Dutch and Arabic materials with quarterly outcome reporting for funder.

18
Schools
61%
Engagement
View all use cases →

Get involved

Stay informed or book a session — choose what fits you best.

💌
Newsletter

Stay ahead in oral health

Monthly updates on new materials, research, AI tools, and platform news — in your language.

🇳🇱 NL 🇮🇳 HI 🇺🇸 EN Monthly · Free
No spam. Unsubscribe anytime.
📅
Training & workshops

Book a session for your team

In-person or online workshops for clinics, hospitals, and dental schools. From 2-hour sessions to full-day intensives.

Patient communication fundamentals
Using the content library & dashboard
Behaviour change science for clinicians
Available in NL, IN, and US
Book a workshop →
We respond within 48 hours.
Insights & research

Latest from the PCC Training blog

Evidence-based articles on patient communication, oral health outcomes, and clinical best practice — for dental professionals and public health teams.

Patient compliance

Why 60% of Dental Patients Don’t Follow Treatment Instructions — And What You Can Do About It

Research shows most patients leave the dental chair without truly understanding their instructions. Here’s the communication gap — and how to close it.

5 min read Read article →
Clinical communication

The 5 Most Effective Ways to Explain Gum Disease to Patients (With Downloadable Visual Aids)

Periodontitis is common and preventable — but hard to explain. These five communication strategies help patients truly understand their diagnosis.

6 min read Read article →
Patiëntcommunicatie

Patiëntcommunicatie in de tandartspraktijk: waarom het misgaat en hoe je het beter doet

Communicatie is de stille factor achter behandeltrouw. Dit artikel laat zien waar het in Nederlandse praktijken fout gaat — en wat écht werkt.

5 min lezen Lees artikel →
View all articles →