Use cases

Patient Communication Training: Real Results from Clinics & Dental Schools

See how dental clinics, dental schools and public health NGOs across the Netherlands, India and the USA use PCC Training to improve patient-centered communication, increase treatment compliance, and measure behaviour change in practice. Interested in similar results? Book a workshop or discuss a partnership.

Research in the Journal of the American Dental Association shows that 60% of patients do not fully understand what their dentist tells them — leading to lower treatment compliance and poorer oral health outcomes. The following case studies show how patient-centered communication training with PCC Training closes this gap in practice, across three countries and multiple care settings.

🏥
Private dental clinic
Netherlands · 3 dentists · ~800 patients
Pro plan subscriber
Dashboard + translation
Tandartspraktijk De Glimlach, Groningen
The practice struggled with patients not following post-treatment instructions — especially for periodontal care. Treatment re-interventions were common within 6 months.
Before PCC Training
38%
Treatment compliance after 3 months
After 6 months with PCC Training
71%
Treatment compliance after 3 months
What they did: Used the Dutch-language brochures during the consultation, then shared digital versions via WhatsApp with a knowledge quiz. Monthly check-in reminders kept patients engaged between visits.
"The WhatsApp follow-up changed everything. Patients actually come back knowing what to expect. The dashboard shows us exactly where they need more support." — Practice manager
🎓
Dental school
India · 120 students/year · Teaching clinic
University license
Student content creation
Manipal College of Dental Sciences, Mangalore
Students needed practical communication training beyond clinical skills. The teaching clinic serves a mix of Kannada, Hindi, and English-speaking patients, making standardised patient education challenging.
Students trained
48
In first semester pilot
Patient satisfaction score
+32%
Vs. control group
What they did: Final-year students created patient education materials as part of their curriculum — building the library while developing their own communication skills. Materials were then used by the full teaching clinic in Kannada, Hindi, and English.
"Creating content for patients forced students to truly understand the topic — then explain it simply. It is the best communication exercise we have introduced." — Department head
🤝
Public health NGO
USA · Mobile dental clinics · Underserved communities
Grant-funded access
Spanish & English content
Sonrisas Community Dental, Chicago
Operating mobile dental clinics in Chicago's predominantly Spanish-speaking South and West Side neighbourhoods, the team found patients rarely returning for follow-up care — and unable to recall post-treatment instructions.
Follow-up appointment rate
+58%
After SMS follow-up program
Materials translated
14
Brochures & instruction sheets
What they did: Used the AI translation tool to convert existing English materials to plain-language Spanish within hours. SMS follow-up quizzes confirmed understanding. The dashboard tracked community-level behaviour trends across multiple mobile clinic visits.
"We had 14 brochures in English. Within a day we had them in Spanish that actually made sense to our patients. That is not something we could afford to do ourselves." — Clinical coordinator
🏛️
Public health programme
Netherlands · Municipality oral health campaign
ZonMw grant funded
Population-level tracking
Gemeente Amsterdam — School oral health pilot
A municipality-funded pilot targeting children aged 6–12 across 18 primary schools in Amsterdam. The goal: reduce untreated caries rates by distributing parent-facing materials and training school nurses in oral health communication.
Schools participating
18
Across 4 districts
Parent engagement rate
61%
Read digital materials
What they did: Deployed Dutch and Arabic parent brochures via school apps. Nurses completed the PCC Training communication workshop. The database module tracked aggregate brushing habit self-reports across the cohort — providing ZonMw with quarterly impact data.
"The database reporting was exactly what the funder required. We had real outcome data, not just output counts." — Programme lead
Your organisation

See how PCC Training fits your context

Whether you run a single clinic or a national programme, we can tailor the platform to your needs. Let's talk.

Book a workshop Partnership options →